Terms of use

1. What Keepslot is

Keepslot is a receptionist in your WhatsApp. It runs on your own WhatsApp Business number and does four things: sends session reminders with a «Confirm / Reschedule» button, counts how many sessions are left in each package, handles rescheduling and, when someone cancels, offers the slot to the waiting list.

You control everything from the «Today» page (a private link) and by text commands. Nothing is created, charged or deducted without a draft that you approve with «OK».

The service is provided by PAVEL BELOV, a sole trader registered in Portugal, tax number (NIF) 324091443, RUA MONSENHOR FERREIRA NÚMERO 299/305 1 DRT, 4710-407 BRAGA, PORTUGAL. Contact: info@keepslot.app.

2. Who can use it

• Professionals and businesses: personal trainers, tennis, yoga, swimming and pilates coaches, tutors — using Keepslot for their work.
• Adults aged 18 or over.
• With your own WhatsApp Business number, used only for your business.

Keepslot is not for personal use and not for messaging people who are not your clients.

3. Price and payment

• €19 + VAT per month for up to 15 active clients; €29 + VAT up to 30; €39 + VAT up to 60.
• First month free, with no card. You pay from the second month if you stay.
• An active client has a future booking, an active pack or a session in the last 60 days. Archived clients do not count.
• Messages are included. If your usage is far above normal (reference: 150 messages/month on the 15-client plan, 300 on the 30-client plan, 600 on the 60-client plan) we will talk to you before changing anything.

Payment is by card through Stripe. The subscription renews automatically every month until you cancel. We never see or store your card details.

We may change prices. We give 30 days' notice by message or email; the new price applies from the next billing cycle. If you disagree, you can cancel at no cost.

4. 14 days to change your mind

If within 14 days of your first payment you decide Keepslot is not for you, we refund the full amount. Just send a message to info@keepslot.app or to our WhatsApp — no questions asked. The refund goes back to the same payment method within 14 days.

By paying, you ask us to start the service immediately (inside the 14-day period). We still refund in full: we do not charge for the part already provided.

After 14 days there are no refunds for months already started, but you can cancel at any time (see below).

5. Cancelling

Cancel at any time with a message to info@keepslot.app or to our WhatsApp. No minimum term, no penalty.

The service continues until the end of the month you have paid for. Then the account is paused and the data is deleted after 30 days (see Privacy). Before that, you can ask for an export of your clients and balances.

6. What Keepslot does not do

• It does not chat freely with your clients. It only uses buttons and phrases you approved. Any question from a client goes to you.
• It does not receive or hold your clients' money. Payments between you and your clients are between you.
• It does not give training, health or nutrition advice.
• It does not replace your tax or accounting records.

7. Liability

We do our best to keep balances and reminders correct, but the package balances are yours and you confirm them. Every deduction appears in the log with an «undo» button. If you spot a mistake, undo it with one tap or write to us — we fix it.

We depend on WhatsApp (Meta) and other providers. If WhatsApp is down, a message is not delivered or a client does not show up, we cannot be held liable for lost sessions, lost revenue or other indirect damages.

If we nevertheless have to compensate you, the maximum is the amount you paid us in the 3 months before the problem. This limit does not apply to our wilful misconduct or gross negligence, or where the law does not allow a limit.

The service is provided «as is». There may be interruptions for maintenance; we warn you when they are foreseeable.

8. Rules of use

• You may only message your own clients, who know who you are and have agreed to receive reminders. Keepslot asks for that agreement in the first message and always honours «STOP».
• No bulk advertising, bought lists or third-party numbers.
• Do not write health data in notes (diagnoses, injuries, medication). Notes are only «what we did / what to do next».
• Minors: the contact person is the parent or guardian. You are responsible for having that permission.
• Follow Meta's WhatsApp Business policies and data protection law (GDPR / UK GDPR). You are the controller of your clients' data; we process it on your behalf (see DPA).
• Do not try to circumvent the system, copy the service or use your private link on shared computers.

9. Suspension

We may pause message sending, with notice to you, if Meta lowers the quality rating of your number, if there are spam complaints or if you break these rules. We talk to you first; we only block an account without warning in cases of clear abuse or risk to other users.

If a payment fails, you have 7 days to fix it before the account is paused.

10. Changes to these terms

We may update these terms. We give 30 days' notice by message or email and publish the new version here with its date. If you keep using the service after that date, you accept the new version. If you disagree, you can cancel at no cost.

11. Governing law and complaints

Portuguese law applies. The courts of Lisbon have jurisdiction, without prejudice to any rights the law gives you as a consumer, where applicable.

Before going to court, write to us: we solve almost everything by message. Complaints: info@keepslot.app.